The Joint Commission

The mission of The Joint Commission is to continuously improve the safety and quality of care provided to the public through the provision of health care accreditation and related services that support performance improvement in health care organizations. The Joint Commission standards of quality are developed in collaboration with health care professionals and others. The Joint Commission stimulates health care organizations to meet these state-of-the-art standards through accreditation and the teaching of quality improvement concepts.

Hillcrest Baptist Medical Center, Hillcrest Home Care and Hillcrest Community Hospice are required to meet standards addressing patient rights and responsibilities; organizational ethics; provision of care; education and communication; leadership; human resources; management of information; performance improvement; and environment of care.

Individuals who have quality of care or safety concerns regarding hospital, home care, hospice, outpatient rehabilitation, Senior Health Center or Getterman Wellness Center services should contact Hillcrest Risk Management Department (254-202-8083), Hillcrest Compliance Department (254-202-8620) or Hillcrest Baptist Medical Center Administration (254-202-9400). 

Should patient issues fail to be resolved, the patient or patient representative may notify The Joint Commission by either calling (800) 994-6610 or e-mailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it .